Refunds/ Returns Policy

Refunds/ Returns Policy

Shipping and Returns

Black Magic take great time in selecting the right equipment and products. If your item is faulty within the first 14 days we will replace it for you or offer you a refund. After this time your item will need to be sent back to our HQ for repair. If anything happens to any equipment within the first 30 days we will pay for the cost of the postage back Australia ONLY. Overseas orders please email

Shipping Your Order

Your order will be picked and packed the very next business day that you have placed your order. Depending on the size of your order and where you live can determine how soon you can have your order. Times frames for deliveries should be as follows
Your order will be shipped via DHL Express and should be available within 2 business days to all capital cities in New Zealand. Remote areas can take up to 7 business days to receive their order.
We suggest that a work address be supplied for a fast and efficient delivery time, if a authority to leave is offered and the item goes missing this relinquishes the delivery company and Black Magic Concepts of any responsibility.

Faulty Equipment

Do not send back any items that you consider faulty until you have spoken to a representative of Black Magic, most faults can be rectified by talking to one of our staff members. If you have purchased our equipment from one of our distributors you need to return it to them for repair. Fill out our a returns electronic form here and submit, Black Magic will contact you within 24 hours.

Change of Mind

Black Magic does not accept returns for change of mind, do not send back any items without talking to a staff member of Black Magic first. A restocking fee of 15% will be applied with any returns.

Spray Tanning Solution

Black Magic will not accept any tanning solution back. Please choose carefully.
Should you make an order and require it to be changed please contact BM HQ by telephone 0800 000 950
If you have not tried our products before we suggest that you try the sample size bottles first.

Incorrect Orders

Whilst every order shipped is checked and double checked from time to time a mistake can sneak through, if you have received an item that you didnt order please contact HQ on 1800469006, a replacement will be shipped out with a returns bag. Do not use the item or we will not be able to accept the return.

Delivery Time for Products

Black Magic is not responsible for any loss of income due to missing or delayed orders.
Please ensure that you allow ample time for all orders to be received.

Pop Up Tents

All Pop up spray tan tents are individually checked prior to being packed into their boxes. Should the tent be damaged as a result of over bending it will not be covered under warranty. Bindings in tents are joined at the bottom of each tent by a special clipping. A 30 day grace period applies for any tents that have torn at any seams after this time there is no warranty