Frequently Asked Questions

Q: Will Black Magic Tan stain my clothes after I have had a spray tan?

A: No, Black Magic’s bronzers are made using the highest grade FD&C colours available, this helps prevent colour coming off onto clothing and sheets during the development process, we do recommend that loose fitting clothing is worn whilst your tan is developing.

Q: How long does a Black Magic Tan last?

A: Black Magic Tans are created using the finest quality ingredients and should last from 7 to 10 days depending on skin type and condition. Before your tan ensure you exfoliate to remove dry, dead skin cells and moisturise morning and night after your spray tan has fully developed.

Q: Will my Black Magic Tan wash off?

A: Your Black Magic Tan will deliver amazing colour. When first applied you will see the bronzer which gives you instant, temporary colour while your spray tan is developing underneath. It is the bronzers that you’ll see being removed when you take your rinse/shower. DHA is clear, your tan will continue to develop for up to 8 hours.

Q: Can I swim in pools?

A: Swimming in chlorinated pools may cause your tan to wear quickly, when leaving the pool or ocean after a swim dry yourself down by patting your body not rubbing it dry with the towel, this will help maintain your spray tan.

Q: Are there any harmful ingredients in the product?

A: Dermatologists will enthusiastically agree that Tanning with DHA formulation is much safer than tanning for prolonged hours in the sun. Skin allergies are not common however we do recommend that you conduct a patch test before your first spray tan.

Q: Can I use Black Magic Tan on my face?

A: Yes, Black Magic Tan is designed for the entire body, including the face. We do recommend that when spraying the face that the clients wear disposable nasal plugs.

Q: Is it ok to use spray on tan during pregnancy?

A: There are no tests showing that spray tanning during pregnancy is harmful. The ingredient in the tanning solution that gives you your tan is DHA and this is made from sugar cane, and has no known problems. This is your decision if in doubt we recommend you consult with your Doctor.

Q: Can I breastfeed and get a Spray Tan?

A: If Breastfeeding we suggest that you leave your bra on and do not get your breast tanned.

Q: When is the best time to wax, before or after spray tan?

A: Waxing is recommended at least 24 hours prior to having your spray tan, this is to ensure the pores of your skin are closed. If the pores of your skin remain open bronzer can become trapped in the pores of your skin creating a spotty effect. Please discuss with your spray tan technician.

Q: Why don’t I have any Colour after my rapid tan?

A: A rapid tan for (1 or 2 hours) means you can rinse off your bronzer early and go about your normal routine. Once your development time has expired take a quick 30 second rinse in the shower. Do not use any soaps, scrubs or product at this time as your tan is still developing underneath. If you do use product it can negatively impact on the end result. Depending on the tanning solution you have chosen colour will start to appear in as two hours and be fully developed between 8 – to 12 hours.

Q: Will medication affect my tan?

A: Some medication can affect hormonal changes and the bodies pH levels which can change the outcome of your tan.

Q: I’m currently undergoing IPL/laser hair removal when is it safe to get a spray tan?

A: It is ok to tan 24 hours AFTER but NOT BEFORE as the IPL will tattoo the colour of the tan into your skin. All tan should be removed before your next laser treatment.

Q: I’m wearing a moisturiser will it affect my spray tan?

A: Some moisturisers act as a barrier against your spray tan. We suggest using our pre tan prep spray to remove oil, make up and excess moisturiser before your spray tan as it can negatively impact on the outcome of your tan.

Q: I use a self-tanning product can I get a spray tan over the top?

A: It is best to wait until you have exfoliated off the old colour first for best results.

Q: I haven’t exfoliated will this affect my tan?

A: Exfoliation is an important part of the pre-tan process. By removing the dead skin cells to leave a clean smooth surface you create the best possible conditions for your spray tan. If you do not exfoliate it can result in a shorter life or patchy tan.

Administration FAQ’s

Frequently asked question for orders, warranties and general information

Q: How do I create an account on the Black Magic Tan website?

A: Creating an account is quick and easy! Simply click on the ‘Create an Account’ button that is located at the top right hand side of our home page which takes you to the registration page. Simply fill in your contact details as laid out on the form. Please do not forget to specify shipping details. Once finished click on ‘Continue’ to complete the process. Your account has nor be created. Please ensure you use the same email account and business name/personal name each time. You will receive a confirmation email that will include your account details. HAPPY SHOPPING!

Q: Do you offer a warranty on your products?

A: Black Magic Tan offers a full 12 months warranty on equipment. We stand by all of our products.

Q: I need personal assistance with my order. Who can I contact?

A: Our Customer Service Team is happy to assist with your order. Please call 0800 000 950 or email us

Q: I’m having problems ordering through your website. What can I do?

A: Our website is best supported by Internet Explorer, Mozilla Firefox, Google Chrome and Apple Safari. Please ensure that java script is enabled on your Web Browser and it is up to date. If you are still experiencing difficulties, please call us on 0800 000 950 or email us at

Q: What types of payment do you accept?

A: Black Magic Tan accepts all major credit cards* including AMEX* & Debit Cards.

Q: Is it safe to use my credit card on your site?

A: Black Magic Tan uses world-class secure payment gateways and data encryption so your credit card and payment details will always be secure.

Q: Are your prices in New Zealand Dollars (NZ)?

A: Yes, all pricing is in New Zealand Dollars.

Q: Do you match prices if I see an item on sale elsewhere?

A: Black Magic Tan works hard to deliver the finest quality products to our clients and retains competitive pricing. But we not price match.

Q: Can I place my order and pay later?

A: Payment is due in full prior to dispatch of goods. If paying via bank transfer goods are dispatched once the monies have landed in our bank account. Please note that the first time you use this service it can take several days.

Q: How long does delivery take?

A: All orders received by 9am Monday to Friday are normally shipped the same day, in peak periods it may be the next business day. Once shipped goods take anywhere from 1 to 5 days depending on whether you are located in the city or a regional area.

Q: Will I have to sign for my delivery?

A: Yes, however you may nominate to have the parcel left without a signature (e.g. on your door step). Otherwise we suggest delivery to a home or business address that is open during business hours. Customers are responsible to have someone at the delivery address that signs for and accepts the delivery of product. Cost for re-delivery attempts will be passed onto the customers of the delivery address if unattended at time of delivery.

Q: What is the postage & handling charge on NZ orders?

A: Black Magic Tan offers a flat rate of $20 NZ shipping on all orders.

Q: How do I change my shipping address after my order has been placed?

A: Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Service team as soon as possible on 0800 000 950.

Q: My items haven’t arrived… What can I do?

A: Please allow up to five business days for your order to arrive. We will make every effort and use all reasonable endeavours to deliver your order on time and intact; however some matters are beyond our control. We will not be liable for such delays, lost shipment or transit damage. If you have not received your order within the expected delivery time frame or it has arrived in a damaged condition, please contact our team at or call 0800 000 950 quoting your order number.

Q: I have received the wrong order. What do I do?

A: This is very rare however we acknowledged it can happen. Any incorrect, missing or damaged items received must be reported to within 24 hours of receipt. If item(s) received are not what was ordered, please keep packing materials box in which you received the product for return back to Black Magic Tan. Naturally, you will not be charged for re-delivery of items under this clause.

Q: I have received the wrong order. What do I do?

A: This is very rare however we acknowledged it can happen. Any incorrect, missing or damaged items received must be reported to within 24 hours of receipt. If item(s) received are not what was ordered, please keep packing materials box in which you received the product for return back to Black Magic Tan. Naturally, you will not be charged for re-delivery of items under this clause.

Please note:
Any attempt to use the incorrect item will be deemed as acceptance and no further claim can be raised thereafte.

Q: Do you ship internationally?

A: Yes either direct or through our international distribution network. Black Magic Tan has sites all around the world.

Q: Do you ship to PO Boxes?

A: We do not deliver to PO Boxes.

Q: How do I know it is safe to shop with you?

A: Your personal details are kept confidential at all times and your information will never be sold to anyone outside of our business. For added security Black Magic uses world-class secure payment gateways and data encryption to ensure your personal details, passwords and payment information will never fall into the wrong hands. Protecting your privacy and practicing discretion is important to us so if you feel that this has been mistreated in any way or wish to contact us about our policies please email:

Q: How do I update my shipping and billing address?

A: You can update your address details by clicking “Account” icon located at the top of the home page or the account link at the Footer. Please login to your account and click “Modify your address book entries” You may Update the current address or enter a new shipping or a billing Address. To make that address the Default for checkout, please add a tick to “Yes” Under “Default Address:” and click “Continue” to finish editing.

Q: I’ve forgotten my password. What should I do?

A: Click the “Login” link at the Top of the website. Then click “Forgotten Password” under “Returning Customer” This will then ask you to enter your email address and an email will be sent to the address containing a temporary password. After login to your account please make sure that you change the password by clicking “Change your password” option at the My account page.

Q: How will I know you have received my order and when will my payment be deducted?

A: After you place your order, you will be sent an email confirming that it has been received. Payment will be deducted as soon as you complete your purchase. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team. You will only be charged for the value of the items in stock.

Q: How will I know you have received my order and when will my payment be deducted?

A: You do need to create an account to place an order and by registering with us you will also be able to enjoy the following benefits through your account:

• Track your orders and review past purchases
• Save your address and card details for faster shopping
• Manage your account details, order history and email preferences and see order status.

Q: How do I know if a product is in stock?

A: All items are in stock unless “Sold Out” is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

If you have a questions that is not list above don’t hesitate to email us: